Support Specialist I

Teslar Software; Springdale (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Teslar Software in Northwest Arkansas is seeking a customer support specialist to assist clients by phone, email, and ticketing system. You will be the first line of support, addressing simple issues and escalating complex ones to the right team.

Key duties include dispatching tickets, troubleshooting problems, and maintaining awareness of Teslar’s product line to help clients effectively. Reliable schedule adherence is required.

Qualifications

• Two years of customer support experience in a technical field.
• Prior work experience within a financial institution preferred.
• Associates or bachelor’s degree preferred.
• Excellent verbal and written skills.

Responsibilities

• Dispatch incoming tickets and customer issues.
• Troubleshoot client issues by identifying the problem and resolving it.
• Keep track of multiple requests and close tickets.
• Escalate issues to the appropriate department when needed.
• Learn Teslar’s product line to better assist clients.
• Arrive on time and adhere to the schedule for proper coverage.

Skills

Customer service

Verbal communication

Written communication

Technical comprehension

Independent worker

Team collaboration

Education

High school diploma or GED

Associates or bachelor’s degree preferred

Job description

Teslar Software isn't just another financial tech company. We’re a passionate team building the future of community banking. Our team works to empower banks across the country with software that simplifies complex processes, streamlines workflows, and helps them work more efficiently. At Teslar, your ideas become reality, shaping the landscape of financial technology right here in Northwest Arkansas. We are committed to providing teammates with an exciting, casual atmosphere where professional growth is encouraged, and upward mobility is supported. As our team grows, we have made it a priority to instill our core values in everything we do. We talk about them often, hire and fire based on them, and they are nonnegotiable.

• Trust Above Everything
• I’ve Got Your Back
• F.I.T.F.O. (Figure It the F*** Out)
• Deliver the Unexpected
• Client Success
• Celebrate the Victories

We are seeking someone to provide customer support to clients via phone, email and software ticketing system in a friendly and professional manner. Serve as the first line of support, helping clients with simple support issues while escalating more complicated technical issues to the proper department. May perform other administrative duties as needed.

Responsibilities:

• Dispatching incoming tickets and customer issues.
• Troubleshoot client issues by identifying the problem and using the tools and resources provided to determine a resolution.
• Keep track of multiple incoming requests while seeing existing tickets through to completion.
• Escalate ticket to the appropriate department when unable to resolve an issue due to time constraints or scope of problem.
• Maintain an open ticket number below guidelines set in Teslar’s policies.
• Must be able to arrive at work on time and adhere to schedule to ensure proper support coverage.
• Must learn all of Teslar’s product line thoroughly in order to better help client base.

Qualifications:

• Exceptional customer service skills with proven track record
• Excellent verbal and written skills
• Above average software and technical comprehension
• Ability to work independently and in a team environmentA high school diploma or GED
• A minimum of two years customer support experience in a technical field
• Prior work experience within a financial institution preferred
• Associates or bachelor’s degree preferred