Finnish-speaking Tier 1 Support Agent | Customer Care
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Benefits offered by this job
Job summary
Patrique Mercier Recruitment FR is seeking a Finnish-speaking Tier 1 Support Agent to be the first point of contact for Finnish-speaking clients. You will resolve inquiries, guide customers on product features, and document interactions in our support system.
A proactive, customer-first attitude is essential. The role offers competitive salary, monthly bonuses, paid training, relocation package, and health insurance, with opportunities to stay updated on industry trends while delivering
Qualifications
- Fluency in Finnish and English required for clear communication.
- Experience in customer service or support roles preferred.
- Strong problem-solving with a customer-first mindset.
Responsibilities
- Handle inquiries from Finnish-speaking clients via phone, email, and chat.
- Troubleshoot basic technical issues and escalate when needed.
- Provide clear information about products, services and policies.
- Document all interactions accurately in the ticketing/CRM system.
- Educate customers on product features and tips to improve experience.
- Collaborate with team to improve service quality and satisfaction.
- Stay updated on company products and industry trends.
Skills
Tools
Job description
Patrique Mercier Recruitment FR is seeking a Finnish-speaking Tier 1 Support Agent to be the first point of contact for Finnish-speaking clients. You will resolve inquiries, guide customers on product features, and document interactions in our support system.
A proactive, customer-first attitude is essential. The role offers competitive salary, monthly bonuses, paid training, relocation package, and health insurance, with opportunities to stay updated on industry trends while delivering
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