Finnish Speaking Customer Loyalty Advisor

Employers from Greece; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fully Paid Training

Relocation Package (Flight, Airport, 4

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Customer Loyalty Advisor to deliver exceptional support and foster loyal customers in a retail/service context.

You will handle Finnish and English inquiries, promote loyalty programs, and collaborate with teams to improve service quality. The role requires flexibility to work varied hours and strong focus on customer satisfaction.

Qualifications

• Finnish and English fluency in spoken and written form.
• Experience in customer service or loyalty roles in retail or service.
• Excellent communication and interpersonal skills.
• Familiarity with CRM software and Microsoft Office applications.

Responsibilities

• Provide superior support to Finnish-speaking customers and build lasting loyalty.
• Address inquiries about accounts, products, and loyalty programs with professionalism.
• Proactively engage with customers to offer updates and resolve issues.
• Promote loyalty programs and communicate benefits to encourage engagement.

Skills

Finnish language

English language

Customer service

CRM software

MS Office

Analytical thinking

Team collaboration

Customer loyalty

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Finnish Speaking Customer Loyalty Advisor. This position is ideal for individuals who are enthusiastic about customer service and dedicated to creating a loyal customer base through exceptional support.

Responsibilities

• Provide superior support to Finnish-speaking customers, focusing on fostering strong and lasting customer relationships.
• Address customer inquiries concerning accounts, products, and loyalty programs with professionalism and care.
• Proactively engage with customers to offer updates, resolve issues, and gather invaluable feedback for service improvement.
• Promote loyalty programs, clearly communicating benefits to encourage sustained engagement with the brand.
• Collaborate closely with cross-functional teams to ensure excellent service delivery and effective resolution of customer concerns.
• Gather and analyze customer feedback and loyalty metrics to recommend enhancements in overall customer experience.
• Maintain comprehensive records of customer interactions and insights in the CRM system for ongoing improvement efforts.

Requirements

• Fluency in Finnish and English, both spoken and written.
• Experience in customer service or customer loyalty positions, particularly within retail or service industries.
• Exceptional communication and interpersonal skills, with a strong commitment to customer satisfaction.
• Familiarity with CRM software and proficiency in Microsoft Office applications.
• Strong analytical abilities and a proactive mindset towards customer engagement and issue resolution.
• Ability to work well in a team environment and adapt to diverse customer needs.
• Flexibility to work various hours, including evenings and weekends as needed.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...