Finnish-Speaking Online Shopping Advisor | Relocation

Employers from Greece; United States; À distance; USD 33 000 - 61 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Résumé du poste

Patrique Mercier Recruitment FR presents an exciting opportunity for a Finnish Speaking Online Shopping Advisor. You will support Finnish-speaking customers across chat, email, and phone, guiding their online shopping experience with product information and personalized recommendations.

Ideal candidates are fluent in Finnish and English, with experience in e-commerce customer service. The role emphasizes empathy, product knowledge, and collaboration with internal teams to resolve inquiries.

Qualifications

• Fluency in Finnish and English with strong written and spoken skills.
• Experience in customer service, preferably in online retail.
• Ability to multitask and provide empathetic support.

Responsabilités

• Assist Finnish-speaking customers via chat, email, and phone with online shopping queries.
• Deliver detailed product information and personalized recommendations to enhance the customer experience.
• Manage inquiries related to order statuses, returns, and exchanges with efficiency and professionalism.
• Understand customer needs and provide tailored solutions to improve satisfaction.
• Keep abreast of product knowledge, promotions, and company policies to provide accurate information.
• Document customer interactions thoroughly for follow-up and quality assurance.
• Work collaboratively with team members and other departments to resolve customer issues.

Connaissances

Finnish language

English

Customer service

E-commerce familiarity

CRM software

Outils

CRM software

Description du poste

Patrique Mercier Recruitment FR presents an exciting opportunity for a Finnish Speaking Online Shopping Advisor. You will support Finnish-speaking customers across chat, email, and phone, guiding their online shopping experience with product information and personalized recommendations.

Ideal candidates are fluent in Finnish and English, with experience in e-commerce customer service. The role emphasizes empathy, product knowledge, and collaboration with internal teams to resolve inquiries.