Finnish Speaking E-commerce Support Specialist

Employers from Greece; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Hotel & Hotel

Health insurance

Private health insurance

2 extra salaries per year

And much more...

Job summary

Patrique Mercier Recruitment FR is seeking a Finnish-speaking E-Commerce Support Specialist to assist Finnish-speaking customers with queries, orders, returns, and payments. You will deliver excellent service via email, chat, and phone in Finnish and English.

The role emphasizes strong communication, CRM usage, and independent work in a fast-paced online retail environment. Training is fully paid, with relocation options and health coverage programs offered.

Qualifications

• Finnish and English fluency required (written and spoken).
• Experience in customer service or e-commerce preferred.
• Strong communication and attention to detail.

Responsibilities

• Provide high-quality Finnish-speaking customer support via email, chat, and phone.
• Handle inquiries on product information, orders, returns, and payment options.
• Resolve customer complaints professionally and efficiently.

Skills

Finnish fluency

English proficiency

Customer service

E-commerce knowledge

Communication skills

CRM software

Attention to detail

Independent work

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Finnish Speaking E-Commerce Support Specialist. This role is perfect for individuals who are not only fluent in Finnish but also have a passion for e-commerce. In this position, you will be essential in providing exceptional online shopping assistance to our Finnish-speaking customers, ensuring their inquiries are addressed with professionalism and care.

Responsibilities

• Deliver high-quality customer support to Finnish-speaking clients via email, chat, and phone communications.
• Assist customers with inquiries related to product information, order status, returns, and payment options.
• Effectively address and resolve customer complaints and issues with efficiency and professionalism.
• Accurately manage and process customer orders throughout the entire order lifecycle.
• Keep updated on product offerings, promotions, and company policies.
• Collaborate with different departments to enhance the overall customer service experience.
• Maintain detailed records of customer interactions in the CRM system for effective follow-up and resolution.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Prior experience in customer service or e-commerce is preferred.
• A strong enthusiasm for e-commerce and an understanding of online shopping behaviors.
• Excellent communication skills and a commitment to delivering outstanding customer service.
• Experience with customer support software and CRM systems is advantageous.
• Ability to work independently and manage inquiries in a fast-paced environment.
• Strong analytical skills and attention to detail.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...