Finnish Speaking Marketplace Customer Representative

Employers from Greece; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Marketplace Customer Representative to join our service team. You will assist Finnish-speaking customers via phone, email, and live chat, helping them navigate the marketplace, answer product and order questions, and resolve issues.

The role requires fluency in Finnish and English, strong communication, CRM proficiency, and a proactive, detail-oriented mindset.

Qualifications

• Fluency in Finnish and English, with strong verbal and written communication skills.
• Experience in customer service or similar roles is preferred.
• Strong problem-solving skills and a commitment to customer satisfaction.
• Proficient in CRM software and comfortable with digital communication platforms.
• Excellent organizational skills and attention to detail.
• Proactive self-starter capable of working both independently and as part of a team.
• Positive attitude and enthusiasm for enhancing the customer service experience.

Responsibilities

• Act as the main point of contact for Finnish-speaking customers, providing exceptional service through phone, email, and live chat.
• Assist customers in navigating the marketplace, answering inquiries related to products, pricing, and order management.
• Effectively resolve customer complaints and queries, ensuring timely resolution and customer satisfaction.
• Document customer interactions thoroughly in our CRM system for accurate tracking and reporting.
• Collaborate with internal teams to share customer feedback and drive service enhancements.
• Stay informed about marketplace updates, promotions, and new products to provide customers with accurate information.
• Participate in team meetings and training, contributing to a positive and supportive team environment.

Skills

Finnish language

English language

Customer service experience

Communication skills

Problem solving

Organizational skills

Team player

Proactive self-starter

Positive attitude

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a new position for a Finnish Speaking Marketplace Customer Representative. As a vital member of our customer service team, you will play a crucial role in ensuring our Finnish-speaking customers receive top-level support and assistance when using our marketplace.

Responsibilities

• Act as the main point of contact for Finnish-speaking customers, providing exceptional service through phone, email, and live chat.
• Assist customers in navigating the marketplace, answering inquiries related to products, pricing, and order management.
• Effectively resolve customer complaints and queries, ensuring timely resolution and customer satisfaction.
• Document customer interactions thoroughly in our CRM system for accurate tracking and reporting.
• Collaborate with internal teams to share customer feedback and drive service enhancements.
• Stay informed about marketplace updates, promotions, and new products to provide customers with accurate information.
• Participate in team meetings and training, contributing to a positive and supportive team environment.

Requirements

• Fluency in Finnish and English, with strong verbal and written communication skills.
• Experience in customer service or similar roles is preferred.
• Strong problem-solving skills and a commitment to customer satisfaction.
• Proficient in CRM software and comfortable with digital communication platforms.
• Excellent organizational skills and attention to detail.
• Proactive self-starter capable of working both independently and as part of a team.
• Positive attitude and enthusiasm for enhancing the customer service experience.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...