French Speaking Hospitality Service Consultant

Employers from Greece; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons

Job summary

Patrique Mercier Recruitment FR is seeking a French-speaking Hospitality Service Consultant who excels in delivering exceptional customer service to clients and guests within diverse hospitality settings. The role requires fluency in French and English, strong communication skills, and experience using CRM systems.

Responsibilities include managing inquiries, reservations, and service requests, resolving issues, and collaborating with teams to improve the guest experience.

Qualifications

• Fluent in French and English, both written and spoken.
• Previous experience in a customer service role, preferably in hospitality.
• Exceptional communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Strong problem-solving skills focused on customer satisfaction.
• Knowledge of hospitality services and ability to convey this to clients.
• Proficient in using CRM systems and familiar with Microsoft Office tools.

Responsibilities

• Deliver outstanding customer service to French-speaking clients and guests across hospitality environments.
• Manage inquiries, reservations, and service requests via phone, email and in person.
• Assist clients in understanding available hospitality services and amenities.
• Resolve customer complaints to ensure a positive guest experience.
• Collaborate with team members and other departments to enhance guest experience.
• Stay current on hospitality trends to provide informed advice to clients.
• Document client interactions and feedback for continuous improvement.

Skills

French fluency

English fluency

Customer service

Communication skills

Interpersonal skills

CRM familiarity

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce a position for a French Speaking Hospitality Service Consultant. This role is ideal for individuals who are passionate about the hospitality industry and excel in providing exceptional customer service to clients and guests.

Responsibilities

• Deliver outstanding customer service to French-speaking clients and guests across various hospitality environments.
• Manage inquiries, reservations, and service requests through phone, email, and face-to-face interactions.
• Assist clients in understanding the range of hospitality services and amenities available to them.
• Effectively resolve customer complaints or issues to ensure a positive guest experience.
• Collaborate with team members and other departments to enhance the overall guest experience.
• Stay current on hospitality industry trends to provide well-informed advice and suggestions to clients.
• Document client interactions and feedback for continuous improvement and quality assurance.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in a customer service role, preferably within the hospitality sector.
• Exceptional communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Strong problem-solving skills focused on providing outstanding customer satisfaction.
• Knowledge of hospitality services and the ability to convey this effectively to clients.
• Proficient in using CRM systems and familiar with Microsoft Office tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks