Financial Solutions Advisor – Customer Care & Loans

Tower Loan; Monroe (LA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Life insurance

401(k) match

Paid time off

Paid holidays

Annual raises

Incentives program

Employee referral bonuses

Charitable campaigns

Job summary

Tower Loan is hiring a full-time Customer Service Representative in Monroe, LA. You will be at the heart of our business, delivering exceptional service, processing payments, and promoting loan solutions in a fast-paced, customer-focused environment.

The role emphasizes relationship-building, accurate cash handling, and contributing to loan production while supporting branch operations and admin tasks. Competitive pay and strong benefits support growth within the company.

Qualifications

• Customer service experience preferred.
• Cash handling or sales experience is a plus.
• Valid driver's license and reliable vehicle required.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain cash drawers and handle deposits accurately.
• Perform general office administrative tasks.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is hiring a full-time Customer Service Representative in Monroe, LA. You will be at the heart of our business, delivering exceptional service, processing payments, and promoting loan solutions in a fast-paced, customer-focused environment.

The role emphasizes relationship-building, accurate cash handling, and contributing to loan production while supporting branch operations and admin tasks. Competitive pay and strong benefits support growth within the company.