Customer Service & Finance Solutions Associate

Tower Loan; Round Rock (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Bonuses and incentives

Charitable campaigns

Life insurance

Job summary

Tower Loan is hiring a Customer Service Representative to be at the heart of our service-driven team in a fast-paced environment. You will build relationships, promote financial solutions, process payments, and support loan production while maintaining accurate cash handling and office duties.

The role offers full-time hours, on-site location, and a pathway toward leadership with training and incentives. Strong customer service background helps you succeed in this position.

Qualifications

• High School Diploma or GED
• Must have a valid driver’s license and reliable vehicle
• Preferred: Cash Handling, Sales, or Customer Service experience

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Job description

Tower Loan is hiring a Customer Service Representative to be at the heart of our service-driven team in a fast-paced environment. You will build relationships, promote financial solutions, process payments, and support loan production while maintaining accurate cash handling and office duties.

The role offers full-time hours, on-site location, and a pathway toward leadership with training and incentives. Strong customer service background helps you succeed in this position.