Bilingual Bank Support Specialist | Entry-Level Training

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Incentives & Rewards

Job summary

MCI Careers is looking for a Bank Customer Service Agent to support inbound inquiries for commercial and public sector clients in Farmers Branch, Texas. This entry-level role offers on-the-job paid training and requires a high school diploma. Ideal candidates have excellent communication skills and can manage multiple tasks. Responsibilities include assisting customers with inquiries, resolving issues, and documenting interactions accurately. Benefits include healthcare, paid time off, and career growth opportunities.

Qualifications

• Must be 18 years of age.
• Minimum of three (3) years in a call center environment.
• Minimum of one (1) year in a customer service role.
• Ability to type 30-45 words per minute.
• Ability to read and speak English fluently.

Responsibilities

• Handle inbound customer calls and resolve issues.
• Ensure first call resolution through effective call handling.
• Document call resolution in appropriate systems.

Skills

Customer service oriented

Excellent communication skills

Ability to multi-task

Problem-solving aptitude

Team player

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is looking for a Bank Customer Service Agent to support inbound inquiries for commercial and public sector clients in Farmers Branch, Texas. This entry-level role offers on-the-job paid training and requires a high school diploma. Ideal candidates have excellent communication skills and can manage multiple tasks. Responsibilities include assisting customers with inquiries, resolving issues, and documenting interactions accurately. Benefits include healthcare, paid time off, and career growth opportunities.