Financial Concierge & Customer Growth Banker

The Huntington National Bank; Madison (MS); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit and banking products, and handling transactions with precision and care.

You will educate customers on deposit options, deepen relationships, and refer to other areas of the bank while adhering to policies and procedures.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Banking knowledge

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Job description

The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit and banking products, and handling transactions with precision and care.

You will educate customers on deposit options, deepen relationships, and refer to other areas of the bank while adhering to policies and procedures.