Financial Concierge & Customer Growth Banker

Huntington Bank; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers, retain and grow consumer and business relationships, and provide financial guidance with deposit products and services. You will process transactions accurately, balance daily, and deliver exemplary service.

This role emphasizes proactive outreach, strong communication, and adherence to bank policies. Ideal candidates have 1+ year of customer service in banking, cash handling skills, and comfort

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Cash handling

Technology literacy

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers, retain and grow consumer and business relationships, and provide financial guidance with deposit products and services. You will process transactions accurately, balance daily, and deliver exemplary service.

This role emphasizes proactive outreach, strong communication, and adherence to bank policies. Ideal candidates have 1+ year of customer service in banking, cash handling skills, and comfort