Financial Concierge: Customer Experience Banker

Huntington National Bank; Wooster (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals, recommending deposit and banking products, and handling transactions with accuracy and care.

The role emphasizes customer service, product education, and proactive outreach while maintaining compliance with bank policies.

Qualifications

• Excellent customer service and problem-solving abilities.
• Ability to educate customers on consumer deposit products.
• Sales mindset with a disciplined approach to growing customer relationships.
• Comfort with technology such as mobile services and online banking.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through sales and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to policies and procedures for security and compliance.
• Demonstrate sales, service, and relationship-management skills.

Skills

Customer service

Sales

Communication

Banking products knowledge

Education

Bachelor's degree

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals, recommending deposit and banking products, and handling transactions with accuracy and care.

The role emphasizes customer service, product education, and proactive outreach while maintaining compliance with bank policies.