Customer Experience Banker — Financial Concierge

The Huntington National Bank

Youngstown (OH)

On-site

USD 38,000 - 52,000

Full time

8 days ago

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Job summary

The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals, recommending deposit products, and processing transactions with accuracy and care.

You will educate customers on deposit options, pursue referrals through a disciplined sales approach, and partner with other bank areas to deepen relationships, while upholding all security, policy, and

Qualifications

High School Diploma or GED and minimum 1 year customer service or related experience or a Bachelor's Degree.
Experience in banking or financial services is preferred but not required.
Comfort with technology and digital banking services.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Educating customers on consumer deposit products.
Growing customer relationships through a disciplined sales process, referrals, and outbound follow-up.
Referencing customers to other bank areas to deepen relationships.
Adhering to operational, security, risk and regulatory policies and procedures.
Demonstrating sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.