Financial Concierge: Customer Experience Banker (Branch)

0101 The Huntington National Bank; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and recommending deposit products and services.

You will process transactions accurately, balance daily and deliver exemplary service. Preferred candidates have 1+ year in customer service, banking experience, and comfort with mobile and online banking tools.

Qualifications

• High School Diploma or GED required; bachelor’s degree preferred.
• Experience in customer service or similar roles is expected.
• Comfort with mobile and online banking tools.

Responsibilities

• Provide excellent customer service and resolve issues promptly.
• Educate customers on consumer deposit products and services.
• Grow customer relationships through proactive sales and referrals.
• Refer customers to other bank areas to deepen relationships.
• Follow all policies, risk controls, and regulatory requirements.
• Demonstrate sales, service, and communication skills daily.

Skills

Customer service

Sales skills

Relationship management

Cash handling

Tech-savvy

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and recommending deposit products and services.

You will process transactions accurately, balance daily and deliver exemplary service. Preferred candidates have 1+ year in customer service, banking experience, and comfort with mobile and online banking tools.