Financial Concierge: Customer Experience Banker

Huntington National Bank

Gahanna (OH)

Hybrid

USD 38,000 - 60,000

Full time

5 hours ago

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Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and other banking products, and processing transactions accurately while balancing daily and delivering exemplary service.

You will work in an office setting with a flexible work approach.

Qualifications

High School Diploma or GED and min 1 year customer service or related role or a Bachelor's Degree.
1 year or more in customer service in banking, financial services or goal driven retail sales.
Comfort with technology such as mobile services and online banking.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.