Financial Concierge: Customer Experience Banker

Huntington National Bank; Springfield (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Huntington National Bank in the United States seeks a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers and to retain and grow consumer and business relationships by identifying goals and recommending deposits and other banking products. You will process transactions accurately and balance daily while delivering exemplary service.

Key duties include educating customers on deposit products, pursuing growth opportunities through a disciplined sales

Qualifications

• High School Diploma or GED with 1+ year of customer service or military service in admin/contracting roles, or a Bachelor's degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Job description

Huntington National Bank in the United States seeks a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers and to retain and grow consumer and business relationships by identifying goals and recommending deposits and other banking products. You will process transactions accurately and balance daily while delivering exemplary service.

Key duties include educating customers on deposit products, pursuing growth opportunities through a disciplined sales