Financial Concierge: Customer Experience Banker

The Huntington National Bank; United States; Hybrid; USD 38,000 - 60,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers at our branch. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and other banking products, processing transactions accurately, and balancing daily activity while delivering outstanding service.

This role emphasizes proactive outreach, education on banking solutions, and collaboration with partners to

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Experience in customer service in banking or retail sales is a plus.
• Familiarity with mobile and online banking applications is helpful.

Responsibilities

• Provide excellent customer service and resolve issues promptly.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow relationships through proactive sales and referrals.
• Refer customers to other bank areas to deepen relationships and increase satisfaction.
• Adhere to policies, procedures, and risk controls.

Skills

Customer service

Sales skills

Relationship management

Banking product knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers at our branch. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and other banking products, processing transactions accurately, and balancing daily activity while delivering outstanding service.

This role emphasizes proactive outreach, education on banking solutions, and collaboration with partners to