Financial Concierge: Customer Experience Banker

Huntington National Bank; Alamo (TN); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by understanding goals and needs, recommending deposits and other banking products, and processing transactions accurately with daily balancing.

You will thrive in a welcoming, inclusive team and be empowered to share ideas that impact customers, our bank, and the communities we serve.

Qualifications

• High School Diploma or GED with at least 1 year of customer service or relevant military service.
• Bachelor's Degree may also qualify.
• Customer service or sales experience preferred.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Cash handling

Technology literacy

Education

High School Diploma or GED

Bachelor's degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by understanding goals and needs, recommending deposits and other banking products, and processing transactions accurately with daily balancing.

You will thrive in a welcoming, inclusive team and be empowered to share ideas that impact customers, our bank, and the communities we serve.