Financial Concierge: Customer Experience Banker

Huntington National Bank; Olive Branch (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Huntington National Bank in Olive Branch, MS is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach their financial goals.

You will retain and grow consumer and business relationships by identifying needs, recommending deposits and other banking products, processing transactions accurately, and balancing daily activity while delivering exemplary service.

Qualifications

• High School Diploma or GED with 1 year customer service or related role, or a Bachelor's degree.
• 1 year or more in customer service in banking or retail sales.
• Cash handling skills and comfort with technology.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Banking products

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in Olive Branch, MS is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach their financial goals.

You will retain and grow consumer and business relationships by identifying needs, recommending deposits and other banking products, processing transactions accurately, and balancing daily activity while delivering exemplary service.