Financial Concierge: Customer Experience Banker

Huntington Bank; Battle Creek (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

Huntington Bank in Battle Creek seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You help clients reach financial goals by recommending deposits and other banking products while accurately processing transactions and balancing daily activity.

The role focuses on growing consumer and business relationships through a disciplined sales process, proactive follow-up, and referrals, with emphasis on service quality and policy adherence.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1+ year in customer service or related role; banking experience a plus.

Responsibilities

• Provide excellent customer service and resolve issues with customers.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through proactive engagement and referrals.
• Refer customers to other bank areas to deepen relationships.
• Follow all policies, security, risk, and regulatory guidelines.
• Demonstrate strong sales, service, and relationship management skills.

Skills

Customer service

Sales

Relationship building

Communication

Financial knowledge

Cash handling

Tech-savvy

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington Bank in Battle Creek seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You help clients reach financial goals by recommending deposits and other banking products while accurately processing transactions and balancing daily activity.

The role focuses on growing consumer and business relationships through a disciplined sales process, proactive follow-up, and referrals, with emphasis on service quality and policy adherence.