Financial Concierge & Relationship Builder

Huntington Bancshares, Inc.; Northville (MI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Tobacco-Free Hiring Practice

Job summary

Huntington Bancshares, Inc. in Michigan is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers, helping them achieve financial goals by recommending deposit products and banking services.

The role emphasizes proactive relationship growth, excellent service, and adherence to policies, with potential flexible work arrangements and an emphasis on team collaboration in an office setting.

Qualifications

• High School Diploma or GED with 1 year of customer service or military admin experience, or a Bachelor's degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Communication

Relationship management

Cash handling

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking

Mobile banking apps

Job description

Huntington Bancshares, Inc. in Michigan is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers, helping them achieve financial goals by recommending deposit products and banking services.

The role emphasizes proactive relationship growth, excellent service, and adherence to policies, with potential flexible work arrangements and an emphasis on team collaboration in an office setting.