Financial Concierge: Customer Experience Banker

Huntington Bank; Traverse City (MI); Híbrido; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Huntington Bank in Michigan is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals with deposit products and related services. You will balance daily transactions and provide exemplary service while building trusted relationships.

You’ll proactively identify opportunities to grow customer relationships, educate customers on banking products, and refer them to specialist teams while upholding security and

Formación

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.

Responsabilidades

• Providing excellent customer service and effectively resolving customer issues.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Conocimientos

Customer service

Sales

Communication

Problem solving

Educación

High School Diploma or GED

Herramientas

Cash handling

Descripción del empleo

Huntington Bank in Michigan is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals with deposit products and related services. You will balance daily transactions and provide exemplary service while building trusted relationships.

You’ll proactively identify opportunities to grow customer relationships, educate customers on banking products, and refer them to specialist teams while upholding security and