Customer Experience Banker: Financial Concierge

Huntington Bank; Delaware; On-site; USD 42,000 - 64,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals through deposit products and services. You’ll balance daily transactions and provide exemplary service while identifying opportunities to expand relationships with customers and partners.

The role emphasizes sales discipline, customer education, and adherence to banking policies.

Qualifications

• High School Diploma or GED or Bachelor's Degree.
• Experience in customer service or military service in related admin roles or education.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and resolving customer issues.
• Educating customers on consumer deposit products and services.
• Grow customer relationships through a disciplined sales process and referrals.
• Educating and referring customers to other areas of the bank to deepen relationships.
• Adhering to operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals through deposit products and services. You’ll balance daily transactions and provide exemplary service while identifying opportunities to expand relationships with customers and partners.

The role emphasizes sales discipline, customer education, and adherence to banking policies.