Financial Center Leader | Client Experience & Growth

Bank of America; North Attleborough (MA); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

Bank of America is seeking a Banking Center Manager to oversee daily operations and a team, driving a client-centric and risk-aware culture. You will own the business, coach staff, and ensure outstanding service while meeting financial goals.

Qualifications include 1+ year of leadership and a proven ability to recruit, coach, and develop talent, with strong collaboration and problem-solving skills. Weekend/extended hours may be required.

Qualifications

• Leadership experience demonstrated through coaching, training or motivating a work team.
• Strong customer service mindset focused on client outcomes.
• Ability to learn, adapt to new information and technology platforms.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engages and routes clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.
• Leads with inclusion and communicates clearly to motivate teams.

Skills

Leadership

Coaching

Client Focus

Risk Management

Operational Excellence

People Management

Financial Stewardship

Process Improvement

Recruitment

Education

High School Diploma

Job description

Bank of America is seeking a Banking Center Manager to oversee daily operations and a team, driving a client-centric and risk-aware culture. You will own the business, coach staff, and ensure outstanding service while meeting financial goals.

Qualifications include 1+ year of leadership and a proven ability to recruit, coach, and develop talent, with strong collaboration and problem-solving skills. Weekend/extended hours may be required.