Financial Center Leader: Elevate Client Experience & Growth

Bank of America; Sugar Land (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking a capable bank center manager to lead a team, foster a client-centric culture, and drive operational excellence across responsibilities and risk controls. The role emphasizes talent development, coaching, and delivering a world-class client experience.

Responsibilities include sourcing talent, routing client traffic, executing market initiatives, and ensuring consistent execution of business strategy while upholding compliance and pay-for-performance standards.

Qualifications

• 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team
• Enthusiastic self-starter with strong work ethic and focus on results for clients
• Ability to collaborate to get things done and build relationships
• Passion and drive to improve clients' financial lives
• Confident in identifying client solutions and resolving issues independently
• Excellent communication and confident client engagement
• Able to learn new information and technology platforms
• Strong critical thinking and problem-solving skills
• Follows processes to do what is right for clients and the bank
• Effective time management and capacity handling
• Can manage complexity, prioritize, delegate and execute in a fast-paced environment
• Able to interpret performance results and drive accountability
• Flexible to work weekends and extended hours as needed

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Breaks down barriers to create a more inclusive environment that supports D&I goals
• Challenges end-to-end process efficiency and removes obstacles to optimize operations
• Contributes to enterprise strategy and influences messaging to connect team contributions to business outcomes
• Inspects and challenges risk controls and governance for timely risk remediation
• Coaches to sustain and elevate organizational performance while differentiating pay for performance
• Efficiently allocates and manages resources to drive profitability
• Inspects and manages bench health to ensure succession

Skills

Customer Service Management

Performance Management

Coaching

Customer Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a capable bank center manager to lead a team, foster a client-centric culture, and drive operational excellence across responsibilities and risk controls. The role emphasizes talent development, coaching, and delivering a world-class client experience.

Responsibilities include sourcing talent, routing client traffic, executing market initiatives, and ensuring consistent execution of business strategy while upholding compliance and pay-for-performance standards.