Financial Center Leader: Client Growth & Team Coach

Bank of America; Asheville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a team, drive client-centric service, and manage day-to-day operations with a focus on risk culture and operational excellence. The role emphasizes talent development, collaboration, and delivering financial solutions to clients across a busy center.

The position requires leadership experience, strong communication, and the ability to work a flexible schedule including weekends.

Qualifications

• At least one year of leadership experience demonstrated through coaching, training, or motivating a team.
• Self-starter with a strong work ethic and focus on client results.
• Collaborates effectively to build relationships and deliver client value.
• Passion and drive to improve clients' financial lives and experience.
• Ability to identify client solutions and resolve problems.
• Clear, confident communication with clients.
• Willingness to learn new information and technology platforms.
• Strong critical thinking and problem-solving skills for client needs.
• Follow established processes and regulatory requirements.
• Efficient time and capacity management in a fast-paced setting.
• Ability to manage complexity, prioritize tasks, delegate, and execute.

Responsibilities

• Develops talent and proactively sources candidates.
• Manages client traffic, engages clients, and fosters retention.
• Oversees business results through management routines and coaching.
• Delivers a world-class client experience environment.
• Drives market-level initiatives prescribed by leadership.
• Improves operational excellence by aligning employees with strategy.
• Manages priorities and ensures effective execution.

Skills

Leadership

Coaching

Customer Service

Risk Management

People Management

Recruiting

Performance

Time Management

Communication

Decision Making

Education

High School Diploma / GED

Job description

Bank of America is seeking a Financial Center Manager to lead a team, drive client-centric service, and manage day-to-day operations with a focus on risk culture and operational excellence. The role emphasizes talent development, collaboration, and delivering financial solutions to clients across a busy center.

The position requires leadership experience, strong communication, and the ability to work a flexible schedule including weekends.