Financial Center Lead & Client Experience Coach

Bank of America; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Bank of America in the United States is seeking a Center Manager to lead a financial center, drive a client-centric culture, and foster a high-performing team. The role focuses on talent development, process improvement, and delivering strong business results.

The candidate will manage staffing, client flow, and risk culture while maintaining compliance and operational excellence. Weekend/extended hours availability is required, with a 40-hour workweek typical for this role.

Qualifications

• Leadership experience demonstrated through coaching, training or motivating a team.
• Ability to manage weekends and extended hours as required.
• Strong communication and relationship-building with clients and teammates.

Responsibilities

• Develops talent and proactively sources candidates.
• Manages client traffic, routes clients, and fosters retention.
• Drives operational excellence and coaches team to achieve results.
• Delivers a world-class client experience and executes market-level initiatives.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Leadership Development

Prioritization

Problem Solving

Risk Management

Sales Performance Management

Inclusive Leadership

Recruiting

Result Orientation

Referral Management

Job description

Bank of America in the United States is seeking a Center Manager to lead a financial center, drive a client-centric culture, and foster a high-performing team. The role focuses on talent development, process improvement, and delivering strong business results.

The candidate will manage staffing, client flow, and risk culture while maintaining compliance and operational excellence. Weekend/extended hours availability is required, with a 40-hour workweek typical for this role.