Financial Center Team Lead — Client Experience & Ops

Bank of America; Belton (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a banking center in the United States. The role emphasizes operating efficiency, client service excellence, and staff leadership to deliver strong financial results.

You will supervise tellers, implement policies, coach teammates, and drive market initiatives while ensuring compliance with regulations. Weekend/extended hours may be required; benefits and career growth opportunities are provided.

Qualifications

• Enthusiastic, self-starting with strong work ethic and results focus
• Collaborates effectively to deliver for clients
• Communicates confidently with clients and teammates
• Ability to learn new information and technology platforms
• Ability to work weekends or extended hours

Responsibilities

• Oversee teller line operations and policy adherence
• Drive financial center performance through coaching and routines
• Create a world-class client experience
• Lead market initiatives and execute business strategy
• Manage priorities and ensure effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead a banking center in the United States. The role emphasizes operating efficiency, client service excellence, and staff leadership to deliver strong financial results.

You will supervise tellers, implement policies, coach teammates, and drive market initiatives while ensuring compliance with regulations. Weekend/extended hours may be required; benefits and career growth opportunities are provided.