Financial Center Leader: Client Experience & Growth

Bank of America; Las Vegas (NV); On-site; USD 77,000 - 109,000; Full time

Job summary

Bank of America seeks a skilled leader to manage a financial center day-to-day, act as a business owner, and foster a client-centric, compliant culture. You will develop talent, manage client traffic, and drive operational excellence while aligning with market priorities.

The role requires proven leadership, ability to coach and develop others, and a strong focus on delivering measurable results for clients and the bank. Weekend or extended hours may be required based on center needs.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Demonstrates enthusiasm, motivation and a client-first mindset with strong work ethic and results focus.
• Ability to build relationships and collaborate effectively to achieve outcomes.
• Strong communication skills and confidence engaging all clients; quick learner of new platforms.

Responsibilities

• Develops talent and actively sources candidates.
• Manages client flow, engages and routes clients, and drives client retention.
• Oversees business results via formal routines and coaching.
• Creates a world-class client experience environment.
• Drives market-level initiatives and operational excellence.
• Leads execution of business priorities and strategy with the team.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Job description

Bank of America seeks a skilled leader to manage a financial center day-to-day, act as a business owner, and foster a client-centric, compliant culture. You will develop talent, manage client traffic, and drive operational excellence while aligning with market priorities.

The role requires proven leadership, ability to coach and develop others, and a strong focus on delivering measurable results for clients and the bank. Weekend or extended hours may be required based on center needs.