Financial Center Leader: Client Experience & Growth

Bank of America; New York (NY); Sur place; USD 77 000 - 109 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Competitive salary

Résumé du poste

Bank of America is seeking a purpose-driven Manager to lead a financial center, cultivate a strong client-centric culture and develop a high-performing team. The role emphasizes risk management, operational excellence and strategic execution to help clients achieve their financial goals.

The position requires coaching and people leadership, a proactive approach to talent development, and the ability to drive business outcomes in a fast-paced environment across multiple schedules.

Qualifications

• Minimum education requirement: High School Diploma or equivalent.
• Demonstrated leadership experience and ability to coach, train and motivate a team.
• Strong client focus, communication and problem solving skills.

Responsabilités

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formal management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Connaissances

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Formation

High School Diploma / GED / Secondary School or equivalent

Description du poste

Bank of America is seeking a purpose-driven Manager to lead a financial center, cultivate a strong client-centric culture and develop a high-performing team. The role emphasizes risk management, operational excellence and strategic execution to help clients achieve their financial goals.

The position requires coaching and people leadership, a proactive approach to talent development, and the ability to drive business outcomes in a fast-paced environment across multiple schedules.