Financial Center Manager: Client Experience & Growth

Bank of America; Marietta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America in the United States is seeking a Banking Center Manager to lead a financial center and its staff day-to-day. You will act as a business owner, foster a client-centric culture, and drive risk-aware, high-performing operations that meet client financial goals.

The role emphasizes talent development, coaching, and senior-level accountability for client experience, market initiatives, and overall center performance. Strong leadership and collaboration are essential.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Enthusiastic, motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to build relationships and deliver client value.
• Can learn new information and technology platforms and apply problem solving.
• Follows processes and guidelines to do what is right for clients and the bank.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients and fostering retention.
• Drives business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence by engaging employees in strategy.
• Manages priorities and ensures effective execution.
• May oversee associates and demonstrate inclusive leadership and people management.

Skills

Coaching

Customer Service Management

Leadership Development

People Management

Performance Management

Prioritization

Education

High School Diploma / GED

Job description

Bank of America in the United States is seeking a Banking Center Manager to lead a financial center and its staff day-to-day. You will act as a business owner, foster a client-centric culture, and drive risk-aware, high-performing operations that meet client financial goals.

The role emphasizes talent development, coaching, and senior-level accountability for client experience, market initiatives, and overall center performance. Strong leadership and collaboration are essential.