Financial Center Lead & Client Experience Champion

Bank of America; Washington; On-site; USD 74,000 - 107,000; Full time

Benefits offered by this job

Discretionary incentive plan

Benefits

Job summary

Bank of America is seeking a capable manager to lead a financial center, develop talent, and uphold client-centric and risk-aware culture. The role emphasizes operational excellence and delivering results through team leadership and day-to-day oversight.

Responsibilities include talent development, routing client traffic, coaching, delivering world-class client experiences, and implementing market initiatives while aligning with firm-wide risk controls.

Qualifications

• 1+ years of leadership experience coaching, training and/or motivating a diverse work team.
• Enthusiastic, self-starter with strong work ethic and results focus for clients.
• Collaborates effectively to get things done and builds strong relationships.
• Passion and drive to improve clients’ financial lives and experience.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, routing, and client retention.
• Coaches and drives performance through formal management routines.
• Creates a world class client experience environment.
• Drives operational excellence by engaging employees on business strategy.

Skills

Leadership

Coaching

Customer Service

People Management

Communication

Education

High School Diploma

Job description

Bank of America is seeking a capable manager to lead a financial center, develop talent, and uphold client-centric and risk-aware culture. The role emphasizes operational excellence and delivering results through team leadership and day-to-day oversight.

Responsibilities include talent development, routing client traffic, coaching, delivering world-class client experiences, and implementing market initiatives while aligning with firm-wide risk controls.