Financial Center Manager: Lead Teams & Elevate Client Experience

Bank of America; Washington; On-site; USD 74,000 - 107,000; Full time

Benefits offered by this job

Pay Transparency

Benefits

Job summary

Bank of America is seeking a Manager to lead a financial center and its employees, acting as a business owner to foster a client-centric culture and risk awareness. You will drive operational excellence and coach teams to achieve strong performance and client outcomes.

You will guide hiring, coaching, and development, while aligning daily activities with company strategy and compliance standards. This full-time role requires in-office presence in the designated market.

Qualifications

• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
• Bilingual skills (Desired Qualifications)
• Experience in financial services and knowledge of financial services industry, products and solutions.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Breaks down barriers to create a more inclusive environment that supports company D&I goals
• Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations
• Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
• Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization
• Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performanceEfficiently allocates and manages resources across the organization to drive short and long term profitability
• Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
• Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage4

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Manager to lead a financial center and its employees, acting as a business owner to foster a client-centric culture and risk awareness. You will drive operational excellence and coach teams to achieve strong performance and client outcomes.

You will guide hiring, coaching, and development, while aligning daily activities with company strategy and compliance standards. This full-time role requires in-office presence in the designated market.