Financial Center Leader - Client Experience & Growth

ghr; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Banking Center Manager to lead a financial center and its team, with a focus on client-centric service and risk-aware operations. The role emphasizes driving growth, coaching associates, and maintaining a high-performance culture across the center.

The position requires strong leadership, coaching, and problem-solving skills, with the ability to manage scheduling, performance, and customer interactions to achieve business goals.

Qualifications

• Minimum Education: High School Diploma or equivalent.
• Leadership experience, coaching or mentoring preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develops talent and proactively sources candidates.
• Manages client traffic, routes clients, and fosters retention.
• Drives business results through coaching and routines.
• Creates a world-class client experience environment.
• Implements market-level initiatives from leadership.
• Promotes operational excellence by aligning employees with strategy.
• Manages priorities and ensures effective execution.

Skills

Coaching

Customer Service

Performance Management

Talent Development

Leadership

Recruiting

Risk Management

Prioritization

Problem Solving

Sales Performance Management

Inclusive Leadership

Customer Focus

Education

High School Diploma / GED

Job description

Bank of America is seeking a Banking Center Manager to lead a financial center and its team, with a focus on client-centric service and risk-aware operations. The role emphasizes driving growth, coaching associates, and maintaining a high-performance culture across the center.

The position requires strong leadership, coaching, and problem-solving skills, with the ability to manage scheduling, performance, and customer interactions to achieve business goals.