Financial Center Leader: Elevate Client Experience & Growth

Bank of America; Austin (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Bank of America is seeking a Manager to lead a financial center and its team, acting as a business owner to foster a client-centric culture while driving risk-aware performance. You will coach staff, manage client flow, and execute market initiatives to achieve strong financial results.

The role requires leadership experience, strong communication, and the ability to work in a fast-paced environment, with weekend/extended hours as needed.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Identifies solutions for clients based on their needs and can resolve problems independently or with others.
• Communicates effectively and confidently with clients.
• Learns and adapts to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Manager to lead a financial center and its team, acting as a business owner to foster a client-centric culture while driving risk-aware performance. You will coach staff, manage client flow, and execute market initiatives to achieve strong financial results.

The role requires leadership experience, strong communication, and the ability to work in a fast-paced environment, with weekend/extended hours as needed.