Financial Center Leader: Client Experience & Ops

ghr; Wilmington (DE); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Center Manager to lead a financial center and its staff on a day-to-day basis, acting as a business owner and fostering a client-centric, risk-aware culture.

You will develop talent, manage client traffic and coaching, and drive performance to deliver a world-class client experience while achieving market objectives. The role requires flexibility to work weekends and travel within a reasonable distance.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to build relationships and deliver client-focused outcomes.
• Passion and drive to improve clients’ financial lives and solve problems independently or with others.
• Effective communication and confident engagement with clients; learn and adapt to new information and platforms.
• Ability to follow processes and comply with laws and regulations while delivering for clients and the bank.
• Strong time management, prioritization, and capacity planning in a fast-paced environment.
• Ability to interpret performance results and drive improvements; hold others accountable.
• Willingness to work weekends or extended hours across multiple center locations.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, routing clients and fostering retention.
• Manages business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and execution.

Skills

Leadership

Coaching

Customer Service Management

Performance Management

Talent Development

Prioritization

Problem Solving

Risk Management

Recruiting

Team Building

Education

High School Diploma

Job description

Bank of America is seeking a Center Manager to lead a financial center and its staff on a day-to-day basis, acting as a business owner and fostering a client-centric, risk-aware culture.

You will develop talent, manage client traffic and coaching, and drive performance to deliver a world-class client experience while achieving market objectives. The role requires flexibility to work weekends and travel within a reasonable distance.