Financial Center Leader: Client Experience & Growth

National Black MBA Association; Anderson, Northern (IN, KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking an experienced Bank Manager to lead a financial center, drive client-centric service, and foster a strong risk-aware culture. The role emphasizes talent development, performance management, and accountable leadership to achieve business goals.

You will recruit and coach staff, manage client flows, and execute market initiatives while upholding regulatory standards and delivering exceptional customer experiences.

Qualifications

• Minimum one year of leadership experience (coaching, training or motivating a work team)
• Strong work ethic with results focus and client-centric mindset
• Ability to build relationships and collaborate across teams
• Proven ability to identify client solutions and resolve issues independently or with help as needed
• Comfort engaging all clients and communicating confidently
• Willingness to learn new information and technology platforms
• Ability to interpret performance results and drive accountability

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engages and routes clients, and fosters client retention
• Manages business results through formal management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Results Orientation

Risk Management

Sales Leadership

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking an experienced Bank Manager to lead a financial center, drive client-centric service, and foster a strong risk-aware culture. The role emphasizes talent development, performance management, and accountable leadership to achieve business goals.

You will recruit and coach staff, manage client flows, and execute market initiatives while upholding regulatory standards and delivering exceptional customer experiences.