Financial Center Leader: Client Experience & Growth

National Black MBA Association; Columbus (OH); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Discretionary incentive plan

Job summary

Bank of America is seeking a hands-on leader to manage a financial center and its team, driving a client-centric culture and risk-aware operations. You will own the center’s performance, staff development, and client experience while executing market-driven initiatives.

The role emphasizes coaching, coaching-led talent development, and delivering results through strong people leadership. In-office with flexible role-based considerations, it offers competitive benefits.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Enthusiastic self-starter with a strong work ethic and results focus
• Collaborates effectively to get things done and build relationships
• Passionate about delivering an experience that improves clients' financial lives
• Confident in identifying solutions for clients based on their needs
• Strong communication and ability to engage all clients
• Able to learn new information and technology platforms
• Strong critical thinking and problem-solving skills
• Follows processes and adheres to laws/regulations
• Manages time and capacity effectively
• Capable of handling complexity, prioritization, delegation and fast-paced execution
• Interpret performance results and drive accountability
• Willing to work weekends and/or extended hours at a location within a reasonable distance

Responsibilities

• Develops talent and proactively sources candidates
• Manages client traffic and routes clients to foster retention
• Drives business results through management routines and coaching
• Creates a world-class client experience environment
• Executes market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on strategy
• Manages priorities and ensures effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America is seeking a hands-on leader to manage a financial center and its team, driving a client-centric culture and risk-aware operations. You will own the center’s performance, staff development, and client experience while executing market-driven initiatives.

The role emphasizes coaching, coaching-led talent development, and delivering results through strong people leadership. In-office with flexible role-based considerations, it offers competitive benefits.