Financial Center Leader: Client Experience & Growth

Bank of America; West Linn (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a team, foster a client-centric culture, and drive responsible growth at our center. You will operate as a business owner, ensuring operational excellence, strong risk management, and an exceptional client experience.

This role emphasizes talent development, coaching, and collaboration with market leaders. You’ll recruit, coach, and develop staff, manage client traffic, and align initiatives to achieve financial goals across the

Qualifications

• This role requires leadership experience demonstrated through coaching, training, or motivating a work team.
• Strong client focus, relationship building, and problem-solving abilities are essential.
• Ability to manage time, prioritize tasks, and execute in a fast-paced environment.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead a team, foster a client-centric culture, and drive responsible growth at our center. You will operate as a business owner, ensuring operational excellence, strong risk management, and an exceptional client experience.

This role emphasizes talent development, coaching, and collaboration with market leaders. You’ll recruit, coach, and develop staff, manage client traffic, and align initiatives to achieve financial goals across the