Financial Center Leader: Client Experience & Growth

Bank of America; New Bern (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America is seeking a seasoned leader to manage a financial center and its team, driving a client-centric and risk-aware culture. The role emphasizes ownership, performance management, and a focus on delivering exceptional client experiences while aligning with market strategies.

The ideal candidate will source and develop talent, optimize client flow, coach staff, and ensure execution of business priorities in a dynamic, in-office environment. Weekend/extended hours may be required.

Qualifications

• Minimum leadership experience: coaching, training or motivating a work team.
• Strong client-centric and results-driven mindset.
• Ability to manage time, prioritize tasks and lead teams in fast-paced environment.

Responsibilities

• Develops talent and proactively sources candidates.
• Manages client traffic and ensures client retention.
• Drives business results through coaching and structured management routines.
• Creates a world-class client experience and fosters inclusive culture.
• Leads market-level initiatives and implements operational excellence.
• Interacts with leaders to communicate strategy and drive outcomes.
• Manages organizational priorities and execution.

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma or GED

Job description

Bank of America is seeking a seasoned leader to manage a financial center and its team, driving a client-centric and risk-aware culture. The role emphasizes ownership, performance management, and a focus on delivering exceptional client experiences while aligning with market strategies.

The ideal candidate will source and develop talent, optimize client flow, coach staff, and ensure execution of business priorities in a dynamic, in-office environment. Weekend/extended hours may be required.