Financial Center Leader: Client Experience & Ops

National Black MBA Association; Arlington, Northern (VA, KY); Hybrid; USD 77,000 - 109,000; Full time

Benefits offered by this job

Industry-leading benefits

Job summary

Bank of America is seeking a Manager to lead a financial center with a focus on client-centric services, risk culture, and daily operational excellence. You will guide staff, manage client flow, and drive performance using established routines while upholding regulatory and ethical standards.

The role requires at least one year of leadership experience, strong coaching and communication skills, and the ability to work weekends and at multiple centers as needed.

Qualifications

• Minimum education: High School Diploma / GED / Secondary School or equivalent.
• Shift: 1st shift (United States of America).
• Hours Per Week: 40.
• Pay Transparency details show a salary range and benefits eligibility.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Manager to lead a financial center with a focus on client-centric services, risk culture, and daily operational excellence. You will guide staff, manage client flow, and drive performance using established routines while upholding regulatory and ethical standards.

The role requires at least one year of leadership experience, strong coaching and communication skills, and the ability to work weekends and at multiple centers as needed.