Financial Center Leader

Colorado Psychiatric; Centennial (CO); Hybrid; USD 77,000 - 109,000; Full time

Job summary

Bank of America is seeking a Center Manager to lead a financial center and its team, fostering a client-centric culture and strong risk awareness. You will own daily operations, develop staff, and steer performance to meet client and business goals.

The role requires weekend/extended hours, in-office presence at a Colorado center, and a focus on delivering excellent client experiences while upholding regulatory standards.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Strong work ethic with results focus and customer-centric mindset.
• Ability to build relationships and collaborate across teams.
• Passion and drive to deliver an experience that improves clients' financial lives.
• Ability to identify client solutions and resolve problems independently or with help.
• Effective communication and confidence engaging all clients.
• Ability to learn new information and adapt to platforms.
• Strong critical thinking and problem-solving skills.
• Follow processes and laws/regulations in daily activities.
• Time management and capacity handling in a fast-paced environment.
• Ability to manage complexity, prioritize tasks, delegate and execute.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, routing and retaining clients
• Drives business results through coaching and management routines
• Creates a world-class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees with business strategy
• Manages priorities and execution effectively

Skills

Coaching

Customer Service

Customer Focus

Performance Management

Talent Development

Operations Management

Recruiting

Result Orientation

Risk Management

Sales Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Center Manager to lead a financial center and its team, fostering a client-centric culture and strong risk awareness. You will own daily operations, develop staff, and steer performance to meet client and business goals.

The role requires weekend/extended hours, in-office presence at a Colorado center, and a focus on delivering excellent client experiences while upholding regulatory standards.