Client-First Financial Center Leader

Bank of America; Weskan Township (KS); On-site; USD 77,000 - 109,000; Full time

Job summary

Bank of America is seeking a Manager for a Financial Center to lead daily operations, foster a client-centric and risk-aware culture, and drive results. You will own the center’s performance, coach staff, and ensure a superior client experience across all interactions.

This role emphasizes talent development, coaching, and strategic execution, with the flexibility to balance in-office collaboration and business needs. 40-hour weeks with potential weekend hours in a dynamic banking environment.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Self-starter with strong work ethic and results focus in client service
• Collaborates effectively to build relationships and deliver client value
• Passion and drive to improve clients’ financial lives and experience
• Ability to identify client solutions and resolve problems, with collaboration as needed
• Able to learn and adapt to new information and technology platforms
• Uses critical thinking and problem solving to meet client needs
• Follows established processes and regulatory requirements in daily activities
• Manages time and capacity efficiently in a fast-paced environment
• Interprets performance results, finds opportunities and holds others accountable

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engages and routes clients, and fosters client retention
• Manages business results through formal management routines and coaching
• Creates a world class client experience environment
• Manages market level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Manager for a Financial Center to lead daily operations, foster a client-centric and risk-aware culture, and drive results. You will own the center’s performance, coach staff, and ensure a superior client experience across all interactions.

This role emphasizes talent development, coaching, and strategic execution, with the flexibility to balance in-office collaboration and business needs. 40-hour weeks with potential weekend hours in a dynamic banking environment.