Financial Center Leader: Client Experience & Ops Manager

Bank of America; Georgia; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Bank of America in the United States seeks a Financial Center Manager to oversee daily operations, teller line performance, and policy adherence across a busy branch. You will lead with a client-first mindset, coach associates, and drive initiatives to improve service and efficiency.

The role requires weekend/extended hours flexibility and the ability to operate at multiple centers as needed; strong communication, problem solving, and compliance are essential to helping clients achieve their

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates to build strong relationships and drive client outcomes.
• Demonstrates clear communication and ability to resolve client needs.

Responsibilities

• Manages client traffic, routing clients and fostering retention.
• Oversees management routines to drive business results.
• Creates a world-class client experience environment.
• Executes market initiatives prescribed by leaders.
• Drives operational excellence by engaging employees on strategy.
• Manages priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Risk Management

Sales Performance

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America in the United States seeks a Financial Center Manager to oversee daily operations, teller line performance, and policy adherence across a busy branch. You will lead with a client-first mindset, coach associates, and drive initiatives to improve service and efficiency.

The role requires weekend/extended hours flexibility and the ability to operate at multiple centers as needed; strong communication, problem solving, and compliance are essential to helping clients achieve their