Financial Center Lead — Client Experience & Growth

Bank of America; Lawrence (KS); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a Financial Center Manager in the United States to oversee teller operations, client flow, and performance within a financial center. The role emphasizes coaching, exceptional customer service, and adherence to policies while driving operational excellence.

Candidates should demonstrate strong leadership, communication, and problem-solving skills, with the ability to manage weekends or extended hours and to work across multiple centers within a reasonable distance.

Qualifications

• Must have strong work ethic with client focus and results orientation.
• Ability to learn and adapt to new information and technology platforms.
• Follow established processes and guidelines to do what is right for clients and the bank.

Responsibilities

• Manages client traffic, engaging and routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

CustomerServiceManagement

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager in the United States to oversee teller operations, client flow, and performance within a financial center. The role emphasizes coaching, exceptional customer service, and adherence to policies while driving operational excellence.

Candidates should demonstrate strong leadership, communication, and problem-solving skills, with the ability to manage weekends or extended hours and to work across multiple centers within a reasonable distance.