Financial Care Specialist

Alorica Inc.; United States; Remote; USD 19,000 - 25,000; Full time

Job summary

Alorica Inc. in the United States is hiring for a full-time customer experience role paying $16/hr. The role requires a high school diploma or GED, plus at least 6 months of banking and 6 months of call center experience.

You will guide customers through questions, listen actively to root causes, and document call details for audits and follow-ups. You will also maintain customer records and identify opportunities to introduce clients to new or enhanced services, adding value to the overall

Qualifications

• High school diploma or GED required.
• At least 6 months banking experience.
• At least 6 months call center experience.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.

Skills

Banking experience

Call center experience

Education

High school diploma or GED

Job description

Alorica Inc. in the United States is hiring for a full-time customer experience role paying $16/hr. The role requires a high school diploma or GED, plus at least 6 months of banking and 6 months of call center experience.

You will guide customers through questions, listen actively to root causes, and document call details for audits and follow-ups. You will also maintain customer records and identify opportunities to introduce clients to new or enhanced services, adding value to the overall