Collections Support Specialist: Empathy, Resolution, Growth

Alorica; United States; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health coverage

PTO (Paid Time Off)

Flexible pay options

401(k) retirement plan

Tuition reimbursement

Onsite parking

Job summary

Alorica in San Antonio, TX is hiring for a full-time role at $17/hour supporting inbound and outbound collections. You will deliver a positive customer experience, listen actively, and guide customers to clear solutions while documenting issues across multiple systems.

The position requires a high school diploma or GED and 6+ months of customer service or sales experience; strong communication, multitasking, and problem-solving skills are essential.

Qualifications

• High school diploma or GED required.
• 6+ months of customer service or sales experience preferred.
• Strong communication and active listening skills.
• Ability to document customer issues accurately.
• Ability to multitask across multiple systems.
• Comfortable handling a high volume of calls/cases.
• Basic knowledge of Microsoft Office.

Responsibilities

• Provide a positive, empathetic customer experience and resolve issues efficiently.
• Understand customer needs and guide them to clear solutions.
• Manage multiple systems while ensuring accurate interactions.
• Handle a high volume of calls or cases with quality.
• Apply customer service or sales experience to build trust and drive outcomes.
• Continuously learn and improve to boost team performance.

Skills

Communication skills

Customer service

Problem-solving

Multitasking

Documentation

Microsoft Office

Sales experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Alorica in San Antonio, TX is hiring for a full-time role at $17/hour supporting inbound and outbound collections. You will deliver a positive customer experience, listen actively, and guide customers to clear solutions while documenting issues across multiple systems.

The position requires a high school diploma or GED and 6+ months of customer service or sales experience; strong communication, multitasking, and problem-solving skills are essential.