Remote Overnight Bilingual Customer Support

Alorica Inc.; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

Alorica Inc. is hiring for a remote, full-time customer support role paying $19 per hour. You will guide customers, listen to their needs, and resolve issues with care to ensure a positive experience.

Role requires a high school diploma and at least 6 months of customer service or sales experience, plus bilingual English/Spanish. Overnight hours are part of the schedule, with opportunities to learn and grow within a supportive team.

Qualifications

• High school diploma or GED required or equivalent.
• 6 months of customer service or sales experience preferred.
• Bilingual English/Spanish ability preferred.

Responsibilities

• Guide customers through questions, concerns, or challenges with the product or service.
• Listen actively to understand roots of issues and provide clear solutions.
• Record detailed call information for auditing, reporting, and follow-up.
• Maintain and update customer records for accuracy.
• Identify opportunities to introduce customers to new or enhanced services.
• Provide recommendations that enhance the customer experience.

Skills

Customer service

Sales experience

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Alorica Inc. is hiring for a remote, full-time customer support role paying $19 per hour. You will guide customers, listen to their needs, and resolve issues with care to ensure a positive experience.

Role requires a high school diploma and at least 6 months of customer service or sales experience, plus bilingual English/Spanish. Overnight hours are part of the schedule, with opportunities to learn and grow within a supportive team.