Remote Financial Care Agent - Banking Experience Required

Alorica Inc.; United States; Remote; USD 45,847,000 - 57,033,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

Flexible pay options (daily or weekly)

Job summary

Alorica Inc. is seeking a full-time customer service professional in the United States to help customers solve problems and improve their experience with our financial services product.

You will listen, diagnose issues, and guide customers to clear resolutions, while keeping accurate records and offering related services. The role emphasizes strong communication, calm under pressure, and a genuine care for customers.

Qualifications

• High school diploma or GED is required.
• At least 6 months of banking experience.
• At least 6 months of call center experience.

Responsibilities

• Guide customers through questions or challenges with the product or service.
• Listen actively to understand the root cause and provide solutions.
• Record detailed call information for auditing and follow-up.
• Maintain and update customer records for accuracy.
• Identify opportunities to introduce customers to new or enhanced services.
• Provide recommendations to enhance the customer experience.

Skills

Banking experience

Call center experience

Education

High school diploma or GED

Job description

Employment Type: Full-time , $16/hr

Supporting: Financial Services

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

What'll Set You Up for Success

Required:

• High school diploma or GED
• 6 months of prior banking experience
• 6 months of call center experience

For Internal Candidates:

• Must not be on any corrective action or performance plans
• Must have held your current position for 6 months
• Must have relevant industry/program experience

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• Monthly MLBA activities and employee engagement events
• Monthly birthday celebrations and employee appreciation days
• Company spirit week activities
• Local restaurant discount partnership with Peter Piper Pizza
• Dedicated mother’s room
• Relaxation lounge with comfortable seating and TV access
• Alorica Café with fresh ready-to-go meals